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Doug had been trying to help a friend locate a good source of echinacea for home use. On the shelves of this particular shop were at least 7 different brands of echinacea, each with labels showing different ingredients, different dosages and different suggestions on how or what to use it for. Only one brand closely matched the echinacea we had been using in the past. Aside from this puzzle, the clerk had no idea on how to advise or suggest and on top of that, decided to come up with her own ideas on its usage. Luckily Doug was with his friend, or she could have walked out of there with a product she didn’t need, or worse, a product that could have endangered her health. . When a health shop hires a clerk at minimum wage with no certification in herbal medicine practice, you can easily foresee a lawsuit on the horizon.